We want to give you as much freedom as possible. You can cancel MB Ultra at any time.
You own all the content and the website’s design. This includes all images, artworks and texts we created for you. If you ever decide to cancel MB Ultra, we can provide you with a file that includes all content. This file can be read by Microsoft Excel or similar apps. Please keep in mind that we will not be able to share the backend (PHP) code of the website with you, but you are free to re-use the Design/Layout after you cancel your service. E.g. by saving the HTML output for each page and host it statically.
In short, yes. MB Ultra is hosted with Google Cloud inside a custom Kubernetes Cluster. Essentially it is a network of a lot of web servers that make sure that your website is always fast and responsive no matter how many website visitors using it concurrently. We also include one free domain with MB Ultra. However, please keep in mind that we will not be able to transfer the domain to another service within the first year of MB Ultra service, but we can point it to any webserver of your choice if necessary.
Yes, MB Ultra includes a basic email service with unlimited email accounts and a storage limit of 1GB for each account. If you need a more advanced email service, we can highly recommend Google G Suite and help you set it up with MB Ultra. (G Suite usage fees must be paid directly to Google)
You will be asked to transfer the base price in full prior we work on your website. After the first two weeks, we are usually ready with the first prototype of your website that you can take for a test drive. At that time we will also send you the first invoice for the first month of MB Ultra usage. All our invoices allow you two weeks to make the payment and the final payment date usually aligns with the day of the website launch. To avoid any delays, we recommend all MB Ultra customers to prepare the website content prior starting the website creation process. If you have more questions about our processes, please reach out to us at any time. After the website has launched, you will receive every month an invoice for the MB Ultra service. Important: We are aware that some website may require more time than most other websites. If your website is affected by this, we usually make exceptions and delay the first monthly MB Ultra invoice until your are happy with the result.
Currently we only support bank transfer to our Thai bank account (please find the details below):
However, we will introduce credit card subscription payments in the beginning of 2020.
You can reach out to us through your preferred channel. E.g. LINE, E-Mail, Phone or even visit us at our office. Furthermore we will launch the MB Ultra Portal in December 2019 for all MB Ultra customers. The portal will not only allow us to make requests, but also provide you with more detailed reports and data about your website at any time.
Of course! If you can prove that you paid for a new website in the last twelve (12) months and would like us to re-create the website in the MB Ultra network with the same design, then we wave the base fee of 25,000.00THB. If you paid for a website that is older than twelve (12) months or would like to get a new design, please feel free to choose our standard sign up process.
For simple requests we usually need one business day. If your request requires more time, we will let you know.